Starbreeze CEO apologizes for failed Payday 3 launch

Payday 3 had a horrible launch, and Starbreeze CEO Tobias Sjogren has now responded with an apology.

The long-awaited Payday 3 came out this week, and a lot of fans were let down when the servers essentially didn’t work. The matchmaking system was not even close to working, with players not finding matches and remaining in the lobby for hours. Starbreeze confirmed that this was due to a slow matchmaking error and told fans that matchmaking was “still unavailable.”

For a multiplayer game, this was quite frustrating to hear.

Starbreeze CEO responds to Payday 3 launch

After the launch left even diehard Payday fans infuriated, Starbreeze’s CEO, Sjogren, decided to make a personal statement on the matter.

On Twitter, Sjorgren said that the team was “sorry” about the infrastructure “not holding up as expected.”

We are so sorry that the infrastructure didn’t hold up as expected, and although it’s impossible to prepare for every scenario – we should be able to do better. We work tirelessly until we have restored all services and our players can get back to heisting again without issues!

— Tobias Sjögren (@tobiassjogren) September 22, 2023

“Although it’s impossible to prepare for every scenario, we should be able to do better,” Sjorgren. “We work tirelessly until we had restored all services and our players can get back to heisting again without issues!”

While some sympathized with Sjorgren and told him that Payday 3 would still be a great game once the servers were fixed, most gamers felt that it was too late to fix the game’s reputation.

On Twitter, a lot of players noted that they were not able to play more than one game in over 24 hours. For them, it was “unacceptable” that the game was launched in such an abysmal state.

It will be interesting to see how many fans have a change of heart once Payday 3 is playable. It will all depend on the gameplay at that point. Until then, Payday 2 continues to reign supreme in terms of ratings and player count.